Question 1

Yes. Every item at Retrograde Enterprises is made-to-order. We don't hold inventory - your design is printed specifically for you once you order it. That's why we can offer so many designs, and why we can't accept returns for change-of-mind.

Accepted Answer

Yes. Every item at Retrograde Enterprises is made-to-order. We don't hold inventory - your design is printed specifically for you once you order it. That's why we can offer so many designs, and why we can't accept returns for change-of-mind.

Question 2

Colors can vary slightly due to monitor settings and the printing process. For DTG (direct-to-garment) products, there is a 0.5" tolerance for print placement, which is considered normal and not a defect.

Accepted Answer

Colors can vary slightly due to monitor settings and the printing process. For DTG (direct-to-garment) products, there is a 0.5" tolerance for print placement, which is considered normal and not a defect.

Question 3

Please check the size chart on each product page before ordering. Since each item is custom printed, we cannot offer exchanges for wrong sizes ordered.

Accepted Answer

Please check the size chart on each product page before ordering. Since each item is custom printed, we cannot offer exchanges for wrong sizes ordered.

Question 4

Most of our blanks are true-to-size [you can specify: e.g., Bella + Canvas 3001, Gildan 64000]. If you're between sizes, we recommend sizing up.

Accepted Answer

Most of our blanks are true-to-size [you can specify: e.g., Bella + Canvas 3001, Gildan 64000]. If you're between sizes, we recommend sizing up.

Question 5

Production time is typically 2-7 business days, plus shipping time (3-7 business days US). You'll get a tracking number as soon as it ships. Orders with multiple items may ship separately.

Accepted Answer

Production time is typically 2-7 business days, plus shipping time (3-7 business days US). You'll get a tracking number as soon as it ships. Orders with multiple items may ship separately.

Question 6

Our print providers have facilities in the US, UK, and EU. Your order will be printed and shipped from the facility closest to you to reduce delivery time.

Accepted Answer

Our print providers have facilities in the US, UK, and EU. Your order will be printed and shipped from the facility closest to you to reduce delivery time.

Question 7

Please check with neighbors, your mailroom, and your carrier. If you still can't find it after 2 days, contact us at retrogradeenterprises@gmail.com

Accepted Answer

Please check with neighbors, your mailroom, and your carrier. If you still can't find it after 2 days, contact us at retrogradeenterprises@gmail.com

Question 8

Because all items are custom printed to order, we do not accept returns or exchanges if you ordered the wrong size/color or changed your mind. If your item arrives damaged or defective, contact us within 30 days with your order number and a photo, and we'll send a free reprint or refund. No need to return the damaged item.

Accepted Answer

Because all items are custom printed to order, we do not accept returns or exchanges if you ordered the wrong size/color or changed your mind. If your item arrives damaged or defective, contact us within 30 days with your order number and a photo, and we'll send a free reprint or refund. No need to return the damaged item.

Question 9

Orders go to production quickly (often within 2 hours). Contact us immediately and we'll do our best to stop it, but we can't guarantee cancellations after production has started.

Accepted Answer

Orders go to production quickly (often within 2 hours). Contact us immediately and we'll do our best to stop it, but we can't guarantee cancellations after production has started.

RETURN POLICY

At Retrograde Enterprises, every product is custom made-to-order just for you. Because each item is printed individually once your order is placed, we are unable to offer returns for change-of-mind purchases.

What is not eligible for return:

* Wrong size, color, or product ordered by mistake

* Customer changed their mind or no longer wants the item

* Slight print placement variation - our Direct-to-Garment printing has a 0.5" tolerance which is considered normal

All products are unique and produced only once ordered, so returns and exchanges are not supported in these cases.

What IS covered - Damaged or Defective Items:

We stand behind our products. If your order arrives damaged, defective, or with a clear manufacturing / printing error, we will make it right with a free reprint or a full refund.

To qualify, you must contact us within 30 days of delivery at [your support email] with:

1. Your order number

2. Clear photo proof showing the damage or defect

If multiple items are affected, please include one photo showing all affected items together.

You do not need to return the damaged product.

Once your case is approved, we will issue a free reprint or a refund to your original payment method. Reprints are processed immediately.

Shipping & Delivery Issues:

Please double-check your shipping address at checkout. If an order is returned to our print provider due to an incorrect or incomplete address, we can offer a reprint at an additional shipping cost or a partial refund.

If your tracking shows delivered but you haven't received it, please check with neighbors and your local carrier, then contact us within 7 days.

Need help?

Contact our support team at [email protected] and we will respond within 24-48 hours.

Retrograde Enterprises

Marietta, GA

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F.A.Q.'s

Q: Are your products really custom made?

A: Yes. Every item at Retrograde Enterprises is made-to-order. We don't hold inventory - your design is printed specifically for you once you order it. That's why we can offer so many designs, and why we can't accept returns for change-of-mind.

Q: Will the colors look exactly like on my screen?

A: Colors can vary slightly due to monitor settings and the printing process. For DTG (direct-to-garment) products, there is a 0.5" tolerance for print placement, which is considered normal and not a defect.

### 2. Sizing

Q: How do I know what size to order?

A: Please check the size chart on each product page before ordering. Since each item is custom printed, we cannot offer exchanges for wrong sizes ordered.

Q: Do your shirts run small or large?

A: Most of our blanks are true-to-size [you can specify: e.g., Bella + Canvas 3001, Gildan 64000]. If you're between sizes, we recommend sizing up.

### 3. Shipping

Q: How long will it take to get my order?

A: Production time is typically 2-7 business days, plus shipping time (3-7 business days US). You'll get a tracking number as soon as it ships. Orders with multiple items may ship separately.

Q: Where do you ship from?

A: Our print providers have facilities in the US, UK, and EU. Your order will be printed and shipped from the facility closest to you to reduce delivery time.

Q: My tracking says delivered but I don't have it.

A: Please check with neighbors, your mailroom, and your carrier. If you still can't find it after 2 days, contact us at [email protected]

### 4. Returns / Damage

Q: What is your return policy?

Q: Can I change or cancel my order after placing it?

A: Orders go to production quickly (often within 2 hours). Contact us immediately and we'll do our best to stop it, but we can't guarantee cancellations after production has started.

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