RETURN POLICY
Return Policy - Retrograde Enterprises / Retrograde Apparel
Last Updated: September 16, 2026
At Retrograde Enterprises, every product is made-to-order and custom printed just for you after you place your order. Because of this custom nature, please read our return policy carefully before ordering.
1. Standard Returns - Change of Mind / Wrong Size
Due to the custom, made-to-order nature of our products, we do not accept returns or exchanges for change-of-mind purchases.
This includes:
Wrong size, color, or product ordered by mistake
Item no longer wanted or ordered by mistake
Slight color variation due to monitor settings
Slight print placement variation up to 0.5" (12.7mm) for Direct-to-Garment (DTG) products, which is considered within normal manufacturing tolerance
We strongly recommend checking the size chart on each product page before ordering. All sales are final for non-defective custom items.
2. Damaged, Defective, or Incorrect Items - 30-Day Policy
We stand behind our quality. If your order arrives damaged, defective, or with a clear manufacturing or printing error, you are covered.
Return Window: You must contact us within 30 days after order delivery to be eligible.
Eligible for free reprint or full refund:
Item arrives damaged in transit
Item is defective (fabric defect, holes, etc.)
Clear printing error (wrong design printed, major misprint, missing print)
Wrong item received (different from what was ordered)
How to Request a Return / Reprint:
Contact us at [email protected] within 30 days of delivery with:
•Your order number
•Clear photo proof of the damage, defect, or printing error
If multiple items are affected, please include one photo showing all affected items together
You do NOT need to return the damaged or defective product.
Once approved, we will not ask you to ship it back.
After approval, we will issue a free reprint (processed immediately) or a full refund to your original payment method within 3-5 business days. You may choose your preferred resolution.
We do not charge any restocking fees and we cover all return shipping costs for defective items - because no return shipment is required.
3. Shipping & Delivery Issues
Please double-check your shipping address at checkout. We are not responsible for delays caused by an incorrect or incomplete address provided by the customer.
If your order is returned to our print facility due to an incorrect address, we can offer a reprint at an additional shipping cost or a partial refund (product cost minus original shipping).
If your tracking shows as delivered but you have not received it, please check with neighbors, mailroom, and your local carrier first. If you still cannot locate it after 2 days, contact us within 7 days of the delivery scan.
4. Order Changes & Cancellations
Orders go into production quickly and cannot be modified or canceled once production has started. Please contact us immediately at [email protected] if you need to change an order.
5. How to Contact Us
For all return and support requests:
Email: [email protected]
Response Time: 24-48 hours
Business Address: Marietta, GA
This return policy applies to all products sold on retrogradeapparel.com and applies to all countries we ship to, including the United States, United Kingdom, and European Union.
F.A.Q.'s
Q: Are your products really custom made?
A: Yes. Every item at Retrograde Enterprises is made-to-order. We don't hold inventory - your design is printed specifically for you once you order it. That's why we can offer so many designs, and why we can't accept returns for change-of-mind.
Q: Will the colors look exactly like on my screen?
A: Colors can vary slightly due to monitor settings and the printing process. For DTG (direct-to-garment) products, there is a 0.5" tolerance for print placement, which is considered normal and not a defect.
### 2. Sizing
Q: How do I know what size to order?
A: Please check the size chart on each product page before ordering. Since each item is custom printed, we cannot offer exchanges for wrong sizes ordered.
Q: Do your shirts run small or large?
A: Most of our blanks are true-to-size (Gildan 64000 Softstyle, Gildan 2000 Ultra Cotton, Delta Men's Short Sleeve Tee, Anvil by Gildan Men's Lightweight Fashion Tee). If you're between sizes, we recommend sizing up.
### 3. Shipping
Q: How long will it take to get my order?
A: Please allow 5-7 business days for production, plus 4-12 business days for US shipping. International delivery times vary by destination.
Q: Where do you ship from?
A: Our print providers have facilities in the US, UK, and EU. Your order will be printed and shipped from the facility closest to you to reduce delivery time.
Q: My tracking says delivered but I don't have it.
A: Please check with neighbors, your mailroom, and your carrier. If you still can't find it after 2 days, contact us at [email protected]
### 4. Returns / Damage
Q: What is your return policy?
A: Because all items are custom printed to order, we do not accept returns or exchanges if you ordered the wrong size/color or changed your mind. If your item arrives damaged or defective, contact us within 30 days with your order number and a photo, and we'll send a free reprint or refund. No need to return the damaged item.
Q: Can I change or cancel my order after placing it?
A: Orders go into production quickly. If you need to make a change, contact us immediately. We cannot guarantee changes once production has started.
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