SHIPPING POLICY

Last Updated: September 12, 2026

All prices are displayed in USD (US dollars).

1. PRINT-ON-DEMAND & ORDER PROCESSING

All Retrograde Apparel products are made to order. Your item is printed, quality-checked, and prepared specifically for you after your order is placed.

Processing Time:

Please allow 5-7 business days for your order to be produced and prepared for shipment. Processing begins after payment is confirmed. Business days are Monday-Friday, excluding federal holidays.

2. SHIPPING & DELIVERY TIMES

Once processed and shipped, estimated delivery times are:

Domestic (United States): 4-12 business days after shipment

International (estimated delivery times after shipment):

• Canada: 7–15 business days

• United Kingdom & European Union: 10–20 business days

• Australia & New Zealand: 14–21 business days

• Other international destinations: 14–30 business days

Note:

International delivery estimates are after the 5-7 business day processing period. Actual delivery times may vary due to customs clearance and local postal services.

Total estimated delivery (US orders) = 5-7 business days processing + 4-12 business days shipping.

3. SHIPPING CARRIERS

We ship via the following carriers depending on your location and order: USPS, UPS Mail Innovations, Asendia, OnTrac, DHL. The carrier used is determined at the time of shipment and may vary by order.

4. INTERNATIONAL SHIPPING

We ship worldwide. International customers are responsible for all customs duties, taxes, and import fees assessed by their destination country. These charges are not included in your order total and are not collected by Retrograde Apparel.

VAT & Import Duties: Orders shipped outside the United States may be subject to customs duties, import taxes, and Value Added Tax (VAT) levied by your destination country. EU and UK customers should be aware that orders from the United States are treated as imports and may incur VAT and customs charges upon delivery. These fees are determined entirely by your local customs authority — Retrograde Apparel has no control over them and cannot predict the exact amount. By placing an international order, you accept responsibility for any applicable duties, taxes, or fees.

5. TRACKING YOUR ORDER

Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update after receiving your shipment notification.

6. DELAYS

Retrograde Apparel is not responsible for delays caused by carrier issues, weather events, natural disasters, pandemics, customs or import controls, labor actions, supply chain constraints, force majeure, or other causes beyond our reasonable control.

Because our products are made to order, precise delivery dates cannot be guaranteed, as shipping depends on the carrier and circumstances outside our control. Carrier delays are generally not eligible for a reprint or refund unless the package is determined to be lost in transit.

7. LOST PACKAGES

If tracking shows your package as delivered but you have not received it, please: (1) Check with neighbors, building management, or other household members. (2) Contact the carrier directly with your tracking number. (3) If unresolved after 3 business days, email us at [email protected]. If your package is confirmed lost in transit, contact us and we will work to make it right.

8. ADDRESS ACCURACY

Please ensure your shipping address is correct before submitting your order. Retrograde Apparel is not responsible for orders shipped to an incorrect address provided by the customer. To correct an error, contact us immediately at [email protected] - changes can only be made before the order enters production.

9. CONTACT US

Email: [email protected]

Hours: Monday-Friday, 9 AM - 5 PM ET